At Pari Impex, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not entirely happy with your lab-grown diamond jewelry, our return policy is designed to make the process as straightforward and hassle-free as possible.
Time Frame: Returns must be initiated within 30 days of the delivery date. Condition: Items must be returned in their original condition, unworn, and with all original packaging, certificates, and documentation.
Custom-made or personalized jewelry. Jewelry that has been altered or resized by a third party after purchase. Items purchased on final sale or with a special discount marked as non-returnable.
Request a Return: Contact our customer service team at contactpariimpex@gmail.com or call (+91)6355631229 to initiate a return. Provide your order number and the reason for the return. Receive Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item. Pack Your Item: Securely package your item with all original packaging, including certificates and documentation. Ensure the RAN is clearly marked on the outside of the package. Ship Your Return: Use a trackable shipping method to send your return to the address provided in the return instructions. We recommend insuring the package for the full purchase price, as we are not responsible for lost or damaged items during return shipping.
Processing Time: Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days. Original Payment Method: Refunds will be issued to the original method of payment. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account. Shipping Fees: Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Exchange Requests: If you would like to exchange your item for a different product, please contact our customer service team. Exchanges are subject to product availability and any price differences. Processing Time: Exchanges will be processed once we receive and inspect the original item.
Inspection: If you receive a defective or incorrect item, please contact us immediately. We will arrange for a prompt replacement or refund. Return Shipping: For defective or incorrect items, we will cover the return shipping costs.
For any questions or assistance with your return, please contact our customer service team:
Email: contactpariimpex@gmail.com
Phone: +91 6355631229
Business Hours: 24*7 Support
